Return & Exchange Policy
We hope you Love your Purchases however if for any reason you are not completely Satisfied with your Purchase, You may Return or Exchange your Unworn Products -With Tags attached, if their were any, & Original Product Bags.
We have Always Offered a one time Free Exchange
(Free exchange means we will pay to have the exchanged item shipped back to you.)
We will hold the exchanged item(s) for you!
We will hold the exchanged item(s) for you!
Please Email :
Once approved, we will email you an RMA# for your return / exchange.
- Returns: You may request a refund as long as it's received to us within 7 days of your purchase delivery date, & the items must meet our return criteria mentioned in this policy.
Purchase price refunds are subject to a 10% restocking fee.
Refunds will be processed using the same payment type that was used for the Purchase. Please allow 3-7 business days to see funds back into your account.
Any refund request received after the 7 days will receive in-store credit. Any and all Returns/Exchanges must be received within 30 Days of the Purchase Delivery Date.
**All Approved Returns & Exchanges must be Mailed to**
ATTN: Returns & Exchanges - RMA#
733 N King St
Layton, UT 84041
- Any Returns & Exchanges must be received within 30 days of the Purchase Delivery Date. If Exchanging we will hold (pull it from inventory) the exchanged item for you for 15 days (we Can't "Hold" a Sale Price if the exchange item is currently on sale at the time it's being placed on hold ) & if we haven't received your return within 15 days of the request the held Item(s) will go back in inventory.
- If you want to Exchange (same value price or less) we do offer Free shipping for the exchanged item(s). We need to know what item(s) you want to exchange for with in 24hrs of the RMA email being sent. We will pull & hold the item(s) from our Inventory for you. If for any reason you change your mind on the item(s) you want to exchange for there will be a 10% restocking fee.
- Exchanged item(s) are shipped to you for Free, one time per order / item. customer is responsible for shipping item(s) back to us unless other arrangements have been made/offered.
- We can not place a "Hold" for an Exchange on a *Special Pricing item aka Pre-Order or All sales final items. You will need to wait 'till your Return is Processed & use the Store Credit (Gift Certificate) to purchase if you want. We suggest you become a noVae News Lady, as New Releases are promoted in our Newsletter First before Social Media.
- Any & all Product(s) that are Returned or Exchanged Must Include a Copy of your Original Invoice.
- Return & Exchange Shipping Costs are your responsibility as the Customer unless other arrangements have been made by the Return & Exchange Dept. If a label is sent to you to return a Defective item & you choose to not have it replaced we will only refund you for the Product price that you paid, Shipping Not included.
- Any Returned or Exchanged Item(s) that arrive in Worn Condition & or Washed Condition will Not receive Store Credit & the Worn/washed Product(s) will be shipped back.
- Returns & Exchanges could take up to 7 business days to Process.
- If You had made any purchases while a Promotion was running, You will be charged Full Retail Price for the difference or remaining Product(s) that were kept. **Example: The Promotion is: Purchase Any 3 Items or more & receive 10% off your entire order! If you Return any items out of the 3, You will be Charged Full Retail Price for the remaining kept items.
- If You Purchase an Item(s) at Reg. Price or On Sale & then the item(s) goes on Sale & or a Discount applies to it we allow a 3 day window from the date of purchase for a Price adjustment - Store Credit. (this does not apply to items in the Odds 'n Ends Section nor items that get moved into the Odds 'n Ends Section) You will receive store credit for Price adjustments & have 30 days to use that credit. You have to e-mail us within your 3 day window.
- If Item(s) Purchased were Clearance Items or any other item(s) marked: "All Sales Final" including items in the Odds 'n Ends Section where the prices are marked extremely low, there are no returns or exchanges on these items.
- noVaeClothing.com Can not Guarantee that the same item(s) you are exchanging will be in stock (because we order limited quantities) in a different size/color. If this happens, You will receive in Store Credit or we can suggest another item(s) at equal or less value. We are always adding New Products!
- No Refunds on Gift Certificates/Cards
- **Giveaway item(s) are non-refundable (They were FREE) & if their is a Return/Exchange on the product(s) it is the customer's responsibility for shipping costs unless the product(s) has a Manf. defect. **Size exchange only. We make No Guarantee that we will have the size you are exchanging for.
If you have any questions at all, Please don't hesitate to Contact us.